Frequently Asked Questions
Everything you need to know about your Stormbrew experience.
How do you ensure the freshness of your coffee beans?
We roast our beans in small batches and ship them within 48 hours of roasting. Each bag features a one-way degassing valve and a resealable seal to lock in peak flavor and aroma.
What are your shipping rates and delivery times?
We offer flat-rate shipping of $5.99 on all orders, with free shipping on orders over $50. Standard delivery typically takes 3-5 business days depending on your location.
Can I return a food product if I am not satisfied?
Due to the perishable nature of our products, we cannot accept returns on coffee or food items. However, if your order arrived damaged or you are unhappy with the quality, please contact us within 14 days for a full refund or replacement.
Are Stormbrew products ethically sourced?
Absolutely. We work directly with fair-trade certified farms to ensure sustainable farming practices and equitable pay for all workers involved in the production process.
Do you offer subscription services?
Yes! You can choose your favorite blends and delivery frequency through our 'Storm Subscription' program, which saves you 15% on every recurring order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.